CAREER HIGHLIGHTS
Recognition
Awards, publications, patents, and contributions to better digital experiences.
Awards & Industry Recognition
KLAS Research
2026 · Best in KLAS, Virtual Sitting & Nursing (#1-rated in category)
2025 · Best in KLAS, Virtual Sitting & Nursing (#1-rated in category)
2024 · KLAS Second Look Report: Ease of use rated A+ (up from A); 100% of customers would buy again
2023 · KLAS Emerging Spotlight: Ease of use rated “exceptional”; 100% of interviewed customers satisfied and would buy again
Published article
“The Hidden Cost of Poor Clinical Design: Why Feature-Rich Software Fails in Healthcare” (read article)
HIT Consultant
Webinars & thought leadership
“Leveraging Your Current Collette Health Platform” · Collette Health (2025)
“Zero My Hero: Virtual Observation Analytics, A Primer” · Collette Health (2024)
“How Thoughtful User Experience Design Improves Both the Clinician and Patient Experience” · White paper, republished by Collette Health (2024)
“The UX Difference” · MedSitter (2023)
“How MedSitter’s Thoughtful Design Improves Both Patient Safety and Sitter Experience” · White paper (2022)
Patent
US11743381B2
Product impact & industry recognition
AppFoundry highlighted as a key capability supporting Genesys’ Leader position in the CCaaS Magic Quadrant
Gartner
Grand Prize Winner — PureCloud Hackathon
Genesys
Ranked #1 Online Payment Tools for Utilities
J.D. Power
Outage Map cited in reporting
WCIV-TV
WCBD-TV
Honorable Mention — Mobile Outage Reporting / Status Communication
Southeastern Electric Exchange
Chartwell
Best Practices recognition — Online Service Orders
Chartwell
IST Excellence in Customer Service — Online Service Orders
SCANA IST
Ranked 3rd Best Utility Website Among the 100 Largest in the U.S.
E Source
Outage Map Recognition
Chartwell
Best Practices recognition — Online Service Orders
E Source
Industry Excellence Award in Customer Service — WebPledge
Southeastern Electric Exchange
Best of Customer Service and Marketing — WebPledge
Chartwell
Recognized Best Practice — Enrollment Conversion
E Source
CEO Recognition Letter — Director & Officer Questionnaire Application
SCANA · Application supporting the Sarbanes–Oxley Act
Silver Crown Award — Employee Recognition Website
IABC Charlotte