Accomplishments

2026 Best-in-Class Virtual Sitting & Nursing (KLAS)

2025 Best-in-Class Virtual Sitting & Nursing (KLAS)

2025 Published Article, "The Hidden Cost of Poor Clinical Design_ Why Feature-Rich Software Fails in Healthcare" (HIT Consultant)

2025 Webinar: Leveraging Your Current Collette Health Platform (Collette Health)

2024 Webinar: Zero My Hero: Virtual Observation Analytics, A Primer (Collette Health)

2024 White Paper: How Thoughtful User Experience Design Improves Both the Clinician and Patient Experience(republish Collette Health)

2023 Patent: US11743381B2

2023 Webinar: The UX Difference (MedSitter)

2022 White Paper: How MedSitter’s Thoughtful Design Improves Both Patient Safety and Sitter Experience (MedSitter)

2020 AppFoundry highlighted as key capability supporting Genesys’ Leader position CCaaS Magic Quadrant (Gartner)

2018 Grand Prize Winner PureCloud Hackathon (Genesys)

2011 Outage Map cited in reporting (WCIV-TV)

2011 Honorable Mention, Mobile Outage Reporting/Status communication (Southeastern Electric Exchange)

2011 Honorable Mention, Mobile Outage Reporting/Status communication (Chartwell)

2011 Outage Map cited in reporting (WBCD-TV)

2011 Best Practices recognition for Online Service Orders (Chartwell)

2009-11 Usability Professional Assoc, Member

2010 IST Excellence in Customer Service for Online Service Orders (SCANA IST)

2009 Ranked 3rd Best Utility website among 100 largest in US (E Source)

2009 Outage Map Recognition (Chartwell)

2009 Silver Crown Award for Employee Recognition website (IABC Charlotte)

2009 Best Practices recognition for Online Service Orders (E Source)

2008 Industry Excellence award in Customer Service: WebPledge (Southeastern Electric Exchange)

2008 Best of Customer Service and Marketing for WebPledge (Chartwell)

2008 Recognized Best Practice for Enrollment Conversion (E Source)

2008 CEO Recognition Letter for Director & Officer Questionnaire Application in support of Sarbanes–Oxley Act (SCANA)