Accomplishments

2026Best-in-Class Virtual Sitting & Nursing (KLAS)
2025Best-in-Class Virtual Sitting & Nursing (KLAS)
2025Published Article, "The Hidden Cost of Poor Clinical Design_ Why Feature-Rich Software Fails in Healthcare" (HIT Consultant)
2025Webinar: Leveraging Your Current Collette Health Platform (Collette Health)
2024Webinar: Zero My Hero: Virtual Observation Analytics, A Primer (Collette Health)
2024White Paper: How Thoughtful User Experience Design Improves Both the Clinician and Patient Experience(republish Collette Health)
2023Patent: US11743381B2
2023Webinar: The UX Difference (MedSitter)
2022White Paper: How MedSitter’s Thoughtful Design Improves Both Patient Safety and Sitter Experience (MedSitter)
2020AppFoundry highlighted as key capability supporting Genesys’ Leader position CCaaS Magic Quadrant (Gartner)
2018Grand Prize Winner PureCloud Hackathon (Genesys)
2011Outage Map cited in reporting (WCIV-TV)
2011Honorable Mention, Mobile Outage Reporting/Status communication (Southeastern Electric Exchange)
2011Honorable Mention, Mobile Outage Reporting/Status communication (Chartwell)
2011Outage Map cited in reporting (WBCD-TV)
2011Best Practices recognition for Online Service Orders (Chartwell)
2009-11Usability Professional Assoc, Member
2010IST Excellence in Customer Service for Online Service Orders (SCANA IST)
2009Ranked 3rd Best Utility website among 100 largest in US (E Source)
2009Outage Map Recognition (Chartwell)
2009Silver Crown Award for Employee Recognition website (IABC Charlotte)
2009Best Practices recognition for Online Service Orders (E Source)
2008Industry Excellence award in Customer Service: WebPledge (Southeastern Electric Exchange)
2008Best of Customer Service and Marketing for WebPledge (Chartwell)
2008Recognized Best Practice for Enrollment Conversion (E Source)
2008CEO Recognition Letter for Director & Officer Questionnaire Application in support of Sarbanes–Oxley Act (SCANA)